Tell us what you think

We aim to deliver high quality and efficient services. We are always trying to do better and welcome your feedback. It is important because it helps us build on strengths and learn from mistakes. If things go wrong we want to rectify the problem as fairly and quickly as possible. When things go well, we appreciate compliments and suggestions.

If you want to comment on the work of the Authority, or the standard of service you receive, there are two ways to do so:

1 Informal: Concerns can often be dealt with by the person handling the original enquiry. A Customer Service adviser will help if you are not sure who to contact.

2 Formal: Should you decide to make a formal complaint, please supply Customer Service with the details of the Service you are unhappy with, plus staff names and dates if known.

All comments and complaints are treated in confidence and will not disadvantage you in any future dealings you might have with the Authority.

How to contact us

You can make a comment or register a complaint by using the form below and returning it to:

Customer Service
Peak District National Park Authority
Aldern House
Baslow Road
Bakewell
DE45 1AE

or

email: customer.service@peakdistrict.gov.uk
telephone: 01629 816361 or Minicom 01629 816319

Feedback form (50KB) to print and return by post or in person.

What happens if you complain?

The procedure for a formal complaint follows three stages:

Stage One

If the person who dealt with your original enquiry cannot resolve the problem informally, contact Customer Service who will acknowledge your complaint within three working days and ensure the relevant manager investigates and responds to you personally within 15 working days. If, for any reason, more time is needed to deal with your complaint, you will be kept informed.

Stage Two

If after receiving a response from the relevant manger you are not satisfied you can contact Customer Service and ask for your complaint to be referred to the Director of the relevant Service who will investigate further and respond to you personally within 15 working days. Again, you will be kept informed if there are any delays.

This step concludes our internal complaints procedure.

Stage Three

If you remain dissatisfied, you may then refer your complaint, sending full details, to the Local Government Ombudsman.

writing:
Local Government Ombudsman
PO Box 4771
Coventry
CV4 0EH

email: advice@lgo.org.uk

telephone: 0845 602 1983 Mon-Fri 8:30am – 5pm

text: 0762 480 4323

website:www.lgo.org.uk

Issues referred to us by the Local Government Ombudsman are automatically referred to the Authority’s Director of Corporate Resources (the Monitoring Officer), who investigates and responds accordingly. The Ombudsman keeps you informed of progress on the investigation into your complaint.

If you need any further information, or help in making a comment or complaint, please contact Customer Service.